Returns & Refund Policy

Returns Policy

Should you need to return a product to us, please contact our customer service team. All return or refund requests must be actioned within fourteen (14) days of original invoice date.

McFarlane Medical does NOT accept returns for:

1. All cold-chain items (including vaccines).
2. Items advertised as discounted due to short expiry.
3. All pandemic related products (Panbio COVID-19 Ag Rapid Test Kits are strictly non-returnable unless deemed faulty by the manufacturer).
4. Stethoscopes.

Any returns other than defective goods must be returned in their original packaging, unopened, with no labels, stickers or writing on the product box. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.

Please note: if seeking a return or refund based on incorrect ordering or duplicated ordering, the customer will need to organise delivery of goods back to McFarlane warehouse for processing.

McFarlane reserves the right to charge a re-stocking fee of 10% of the full invoiced amount in respect of supplies returned by the Customer provided the supplies returned were the supplies that were supplied.

Damage, Defects and Loss in Transit

Any complaint concerning damage, short delivery, loss in transit or defect must be made within 10 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later. If the complaint is not made within that time, the Customer loses any right which the Customer may have had in respect of the complaint.

The Owner has the discretion to repair of replace any goods the subject of a complaint or to refund or credit the portion of the purchase price. To the extent permitted by law, all statutory or other warranties are excluded.